Our Return Policy
Purchase with the utmost peace of mind. All purchases from luxorlinen.com.au are backed by our 30 Day Money Back Guarantee. If your ordered item(s) prove to be unsuitable for any reason (except opened and used), You are welcome to return your item via Australia Post at your own expense.
PLEASE email us so we can offer you a FREE returns in most case.
Please address your return to:
Online Returns
Luxor Linen Pty Ltd.
161 Orchard Road, Chester Hill, NSW, 2162, Australia.
Order number:
Invoice number:
Reasons of return / exchange:
FREE In-Store Returns
Items purchased from luxorlinen.com.au can also be returned to our store in Smithfield NSW Australia with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately. Address: 161 Orchard Road, Chester Hill, NSW, 2162, Australia.
Returns Terms and Conditions
Returns Terms and Conditions
To qualify for a refund under our 30-Day Money Back Guarantee, your item must be returned unopened and in its original packaging within 30 days of receipt. If the item has been opened but remains in original, unused condition, you will receive store credit equal to the value of the item instead of a refund.
The 30-day return period begins on the date the item is delivered to you.
If no delivery confirmation is available, we will consider delivery to have occurred 3 business days after dispatch.
Delivery fees are non-refundable under all circumstances.
What if my item is faulty?
Luxor Linen is committed to honouring its obligations at law and providing you with an appropriate remedy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or send it back to refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have any issues whatsoever, please get in contact with us at info@luxorlinen.com.au.
Satisfaction Guarantee
All wool quilts sold by Luxor Linen Pty Ltd is covered by 5 years warranty.
We also endeavour to provide customers with replacement warranty for any products within 7 days from the date of purchase.
It does not cover faults arising from improper use, accidental damage, change of mind, opened & used or neglect. Warranty benefits apply equally to wholesale orders and online customers, giving you the confidence to experience the superior quality of Luxor Linen Pty Ltd.
Luxorlinen.com.au Management.
Worry free shopping experience. Warranty benefits apply equally to wholesale orders and online customers, giving you the confidence to experience the superior quality of Luxor Linen.