Luxorlinen.com.au – Satisfaction Guarantee

All wool quilts sold by Luxor Linen Pty Ltd is covered by 5 years warranty.

We also endeavour to provide customers with replacement warranty for any products within 7 days from the date of purchase.

It does not cover faults arising from improper use, accidental damage or neglect. Warranty benefits apply equally to wholesale orders and online customers, giving you the confidence to experience the superior quality of Luxor Linen Pty Ltd.

What is the Return Policy?

Purchase with the utmost peace of mind. All purchases from luxorlinen.com.au are backed by our 30 Day Money Back Guarantee. If your ordered item(s) prove to be unsuitable for any reason, You are welcome to return your item via Australia Post at your own expense. Please address your return to:

Online Returns

Luxor Linen Pty Ltd.

193-197 Cumberland Highway, Smithfield, NSW, 2164

Order number:

Invoice number:

Reasons of return / exchange:

FREE In-Store Returns

Items purchased from luxorlinen.com.au can also be returned to our store in Smithfield NSW Australia with a copy of your receipt, if this is more convenient for you. Returns done in store can be processed immediately. Address: 193-197 Cumberland Highway, Smithfield, NSW, 2164, Australia.

Returns Terms and Conditions

To be eligible for a refund, you must return your unopened order in their original packaging within the 30 Day Money Back Guarantee period. In the case that the item has been opened but is still in original condition, store credit to the value of that item will be issued in lieu of a refund.

· The 30 day guarantee period will commence from the date that the customer receives their product

· If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch

· Delivery charges will not be refunded.

What if my item is faulty?

Luxor Linen is committed to honouring its obligations at law and providing you with an appropriate remedy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any issues whatsoever, please get in contact with us at info@luxorlinen.com.au.

Luxorlinen.com.au Management.